Please be aware that processing time could take between 2 - 3 days. Express delivery on UK orders, parcels will be fulfilled on the same day and shipped before 5 pm.

All Standard orders are subject to 2 - 3 day processing time. After which the following delivery timeframes apply. Please note: Items are posted Monday's, Wednesday's and Friday's. Deliveries do not take place on Sundays/Public Holidays.

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Delivery Prices

UNITED KINGDOM

• All Orders have Free Delivery- 2 - 5 working days

• Orders over £70 have Free Next Day Delivery

• Next Day Delivery (next working day, including Saturdays): £7.00

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EUROPE & IRELAND

*Shipping to Belgium, Denmark, France, Ireland, Spain and Sweden

• Tracked Delivery (3 - 4 working days): £12

• Standard Delivery (3 - 5 working days): £5

 

AFRICA

*Shipping to Botswana, Burundi, Ghana, Kenya, Nigeria; Kano, Lagos. Rwanda and Uganda.

• International Tracked & Signed (5 - 7 working days): £20

• International Tracked (5 - 7 working days): £15

• International Standard (6 - 7 working days): £12.50

 

AMERICA & CANADA

*6 of 13 Canadian Provinces; Alberta, British Columbia, New Brunswick, Nova Scotia, Ontario and Quebec **International Tracked & Signed cannot be sent to PO Boxes or Pack Stations, because a signature cannot be captured. This restriction does not apply when items are sent to Africa or the Middle East

• International Tracked & Signed (5 - 7 working days): £25

• International Tracked (5 - 7 working days): £23

• International Standard (6 - 7 working days): £21

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Tracking Orders

Standard orders are subject to a 2 - 3 day processing time (unless you have selected an express delivery service). Once your order has been dispatched you will be sent a confirmation email that will contain your tracking number. Track your order here.

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Also, ensure you provide your correct email address when placing the order, otherwise, this will prevent the confirmation and tracking email from reaching you.

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If it has been more than 4 working days since you placed your order (please allow this time frame during busy sale periods), check your junk/spam folder. Otherwise, contact us via therootshair@gmail.com with your order number and name in the email subject. 

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We do not accept returns but will offer refunds for goods that are received damaged or in unacceptable conditions.